Help & FAQs

Dawson Sports online FAQ’s

General FAQ’s

What is your return policy?

We accept returns within 7 days of delivery. Please refer to our 'Returns and Refunds' page in our Support Center for detailed instructions and conditions.

Are the prices inclusive of taxes?

Yes, the prices listed on our website are inclusive of applicable taxes.

Where do you ship?

We offer personalized delivery services in Dubai and the surrounding Emirates, typically taking 2 to 3 working days. International shipping services are also available worldwide. Please contact our dedicated sales representative for international orders.

How long does shipping take?

Shipping within the UAE generally takes 2-5 business days, while international orders vary by location. Please visit our 'Shipping and Deliveries' page in our Support Center for more details.

How do I track my order?

Contact our customer support for order tracking assistance.

Can I make changes to my order after it has been placed?

Changes to an order can be made through our customer support. Please reach out as soon as possible for assistance.

What payment methods do you accept?

We accept major credit and debit cards for online orders. Visit our 'Payment Methods' page in our Support Center for more details.

Will I receive an order confirmation after placing my order?

Yes, you will receive an order confirmation via email after placing your order.

Can I change my shipping address after placing an order?

Please contact our customer support as soon as possible if you need to change your shipping address.

Can I place an order over the phone?

We encourage customers to place orders directly through our website for a seamless and secure process.

Product Information FAQ’s

How can I find specific product information?

Each product on our website features a detailed description, including specifications, features, and images. You can find this information on the respective product page. If you require more information, please contact our customer support.

Are the product images accurate representations of the actual products?

We strive to provide accurate and high-quality product images. However, please note that slight variations in color and appearance may occur due to differences in monitors or lighting conditions. Occasionally, product designs may change slightly.

Can I request additional product information that is not listed on the website?

Certainly! If you have specific questions or need further details about a product, please contact our customer support, and we'll be happy to assist you.

Do you offer customisation options for products?

We do offer customisation services for some products. please contact our customer support, and we'll be happy to assist you.

Are all products on your website always in stock?

We make every effort to keep our inventory up-to-date. However, if a product becomes temporarily out of stock, it will be indicated on the product page. Please contact our customer support for assistance if needed.

Order Placement FAQ’s

What is Dawson Sports?

Dawson Sports is a premier online retailer of sports equipment and supplies, serving customers in the GCC region and beyond. We offer a wide range of high-quality sports and fitness products.

How can I contact Dawson Sports?

You can reach our customer support team through multiple channels:

  1. Visit our 'Contact Us' page in our Support Center.
  2. Email us at
  3. Call us at (+971) 42826544.

Do you have a physical store?

Yes, Dawson Sports has a store at Level 1, Mercato Mall, Jumeirah.

Can I trust the quality of your products?

Absolutely! Dawson Sports sources its products from reputable manufacturers and brands known for their quality. We prioritize delivering high-quality sports supplies at affordable prices to our customers.

Do you offer warranty on your products?

Yes, we provide warranties on selected products. You can find warranty details on the respective product page or in the product manual.

How do I place an order online?

To place an order on our website, simply browse our product catalog, select the items you want, and add them to your cart. Then, proceed to the checkout page, where you can enter your shipping information and payment details. Follow the on-screen instructions to complete your purchase.

What payment methods are accepted for online orders?

We accept major credit and debit cards, including Visa, Mastercard, and American Express, for online orders. You can securely enter your card details during the checkout process on our website.

Is my online payment secure?

Yes, your online payment is secure. We prioritize the security and privacy of your payment information. Our website employs industry-standard security measures to protect your data during the checkout process. Your information is encrypted and securely transmitted to the payment gateway for processing.

Do you offer cash on delivery (COD) for online orders?

No, we do not offer cash on delivery (COD) for online orders. We encourage customers to make online payments using our secure payment gateway for a seamless and efficient ordering process.

Still looking for answers?

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