Frequently Asked Questions
Does Dawson Sports have a store I can visit?
Does Dawson Sports have a store I can visit?
Yes we do. Our main Dawson Sports shop is located in Mercato Mall, level 1 (oposite Nike) Jumeirah Beach Road - Dubai, open daily from 10am-10pm.
Click here for Pin Location of Dawson Sports Shop.
Where does Dawson Sports deliver?
Where does Dawson Sports deliver?
We deliver across all UAE emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah and Fujairah. Orders over AED 150 get FREE delivery.
How long will my order take to arrive?
How long will my order take to arrive?
Most orders arrive within 1 to 3 working days, including orders placed over the weekend. If your item is heavy or bulky it may take a little longer and we will let you know.
What if I want to return something?
What if I want to return something?
No problem. Just get in touch within 7 days of receiving your order. Items need to be unused and in their original packaging. We will guide you through the process from there.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards. Everything is processed securely at checkout and we never store your card details.
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
If the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
My item arrived damaged. What should I do?
My item arrived damaged. What should I do?
That is the last thing we want to happen. Drop us a message straight away with your order number and a photo of the damage and we will get a replacement or refund sorted for you as quickly as possible.
Are Dawson Sports products genuine?
Are Dawson Sports products genuine?
Always. Every product we sell is either made by us under our own DS brand or sourced directly from leading international brands. What you see is what you get.
No grey market, no counterfeits, ever.
Do you deliver to P.O. Boxes?
Do you deliver to P.O. Boxes?
Unfortunately not at this time. Please use a full street address when placing your order and we will get it to you without any hassle.
What if I receive the wrong item?
What if I receive the wrong item?
That one is entirely on us and we will put it right immediately. Contact us with your order number and details of what arrived and we will arrange collection and send the correct item at no extra cost.
Does Dawson Sports offer wholesale and institutional pricing for schools and clubs?
Does Dawson Sports offer wholesale and institutional pricing for schools and clubs?
Absolutely. We work with schools, sports clubs, academies and community organisations across the UAE and GCC regularly. Visit B2b Portal or Email us.
We will get you a quotation.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United Arab Emirates (UAE) and GCC (Bahrain, Kuwait, Oman, Qatar and Saudi Arabia). To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).